Returns & Exchanges
Customer satisfaction is of the utmost importance to us. If you are not happy with your purchase, you can return your items within 7 days of delivery*.
- To initiate returns for Navmani items please submit your return request within 7 days of your order delivery.
- Orders placed from countries other than the United States and India are not eligible for returns or exchanges.
- To initiate your exchange please submit your exchange request within 7 days of your order delivery.
- You will need the order no and the email or contact number associated with your order to initiate returns/exchanges.
- After you submit your return/exchange request you can check the status of your request anytime.
- All Final Sale (More than 25% discount / Customized) items are NOT ELIGIBLE FOR REFUND OR EXCHANGE.
- Returns must include a copy of the delivery packing slip or invoice.
- If a product is defective, it can be exchanged for a new product at no additional charge by submitting an exchange request.
- We try our best to deliver products in the right conditions by multiple quality control checks. In a very rare case, a defect may pass unnoticed. In such a case, please submit an exchange request and include the product pictures, as soon as you receive your order.
- We are not responsible for any damages caused to the packaging during transit but if you notice any damage to the product, submit an exchange request immediately within 2 days of receiving the package for possible resolution.
- All customized products are final sale and cannot be returned or exchanged.
- Customers are responsible for all the shipping costs for return items.
- If you would like to swap your purchase for a different item, please submit an exchange request within 7 days of your purchase and we’ll gladly ship the new item for you.
- We’d request you to return your items in original condition and in original Navmani packaging.
- Please allow 10-15 days to process the return.
- Every returned product goes through a review cycle. Hence, refund/exchange is subject to review by our customer success team.
If you have any queries, feel free to get in touch with us at any time of the day. We respond to every email we receive within 48 hours. We are available at support@navmani.com
Notes: Some of our products may contain natural embellishments and are handcrafted. These may cause irregularities and will not be considered as a defect.
We made every effort to display the product color as accurately as possible. However, the resolution and color composition of each computer monitor varies, we cannot guarantee the accuracy of the colors of products displayed on our website.